Order & shipping
Payments
At Gentilmen, you can use the following payment methods: iDeal, PayPal, Visa, Mastercard, American Express, Bancontact, Shop Pay, Apple Pay and Google Pay. Choose the method that is most convenient for you.
Processing your order
All products on our website are subject to availability. Once your payment is received, we will start processing your order. If a product is out of stock we will always remove it from the website.
Product display
Images of our products on the website are for illustrative purposes only. Although we do our best to display colors accurately, we cannot guarantee that the colors on your screen will exactly match reality. Your product may therefore differ slightly from the images shown.
Shipping
At Gentilmen, we ship your order directly from our warehouse. Delivery time is between 6 and 10 days. Would you like to receive your products faster? Then choose fast delivery; in that case, the delivery time is 3–8 business days. All shipments are traceable. As soon as your order is on its way, you will receive a track-and-trace code by e-mail. This allows you to track the current status of your order. Please note that the information is only available once the package has been scanned by the carrier. Do you have questions or problems with your order? Please contact us at info@gentilmen.com so we can help you.
Force Majeure
We are not liable for delays or failure to perform due to unforeseen circumstances beyond our control. These include fire, floods, extreme weather, war, terrorism, strikes or decisions by government agencies.
Do you have any further questions? Our customer service department is ready to assist you at info@gentilmen.com.